Return / CANCELLATION
Product must be returned to us within 3 (Three) days from the date it has been delivered to the customer. Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
If you want to cancel the order before your product has been dispatched, we will initiate the refund after deducting a nominal charge of 5% of the order value within 3 business days after receiving the cancellation request.
No Cancellation after shipment products and orders made during special occasion/offer or emergency.
Please call us or send us an email at or send return request through our portal to cancel your order.
You must return in its original and proper packaging with company seal, for a refund.
We will not accept any type of damage/defective, seal broken or wrong product from customers for cancellation or return/refund of products.
Once the Product is received to the company successfully TecTruth (Safe and Secure IT) will initiate the refund to your source account or chosen method of refund within 24-48 Hours after Request Submit.
A return can be created at item level and if you have ordered multiple items, you can initiate a return/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
You must return the Product's in its well & proper, original Packaging with Company Seal for a full refund.
We will not entertain any complaint of any order after 3 (Three) days from the date of delivery of the order
If you have received an item that is damaged/defective or wrong, just email us at the earliest at or send return request through our portal for return your order.
We will refund the amount after deducting the charges if applicable
We will refund within 3 to 5 working days from application date if it requires to refund. It can take up to 7 working days to reflect in your account (original source) after refund.
Though we try our level best to deliver as per the Product Code/ & Name shown. We reserve the right to substitute the products with equal or higher value in case of non-availability of the desired product. No refund/ re-delivery claim in this respect will be entertained.
In case of a return/refund, we process the refund once the products have been received and verified at our warehouse.
Refund and Cancellation for Service Providing
Due to service providers in nature “NO REFUND”,“NO CANCELLATION” will be entertained once the Payment has been made.
Please note an order can only be canceled before it shipping. Once the order is ship or dispatch, no cancellation request will be entertained. However, replacement is possible for all orders/products in case of wrong product or technical issue.
Customers can CANCEL order only before the Order has been shipped/Dispatched. After the Product/s have been shipped, The Customer CANNOT Cancel the Orders. However, replacement is possible for all orders/products.
Shipping & Delivery Policies -
TecTruth (Legal Name : Safe and Secure IT) ships its products to almost all parts of India and Out of India. Orders placed will be shipped within 24-48* hrs. We ship on all days except Sunday and National Holidays.
For all areas serviced by reputed couriers, the delivery time would be 4-5 days currier facilities and business days of shipping (business days exclude Sundays and other holidays) In India. For other areas the products will be shipped through road or other local currier or transporter may take 1-2 weeks depending on location. At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which –TecTruth (Safe and Secure IT)--is not liable and would request its users to cooperate as -- TecTruth (Safe and Secure IT)-- continuously tries to nought such instances. Also, ---Company Name-- reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to your source account.
For Delivery out of India depend on country to country as which currier partner/service your country able to delivery there is no specified.
Contact Us: -
TecTruth (Legal Name : Safe and Secure IT)
#409/3 ,3rd Floor 20-D Cross Ejipura Banaglore-560095 Kar-India
Contact No : 97429-45509 Email :